FQA

1. How do I pay for my online purchases?
You can pay via PayPal and credit card.

2. How do I know if my order has been placed successfully?

After successfully placing your order, you will receive an order confirmation email from rhinestone123.com. It will contain the order details and it will be sent to the email address you provided. Please print and save your record. If for any reason you do not receive a confirmation email, please click the resend button or contact us at info@rhinestone123.com.


3. What if I receive the wrong item or a defective product?

If your online order contains items with material or manufacturing defects, we will confirm if there is a delivery problem or quality issue with the product. Please contact us and we will pick up the item for inspection and provide better assistance.

4. About customs duties

All international orders are subject to duties, taxes and fees as determined by the local government. Please contact your local government for any detailed information regarding duties and fees associated with your merchandise.

5. Does your company do OEM special orders?

We can customize your special OEM order in the style and color you want. This will be considered a special order and may take approximately one month to deliver. Therefore, if you are ordering for a special occasion, please consider the delivery time. For more details, please contact us.

6. Can I change or edit my order after I have placed it?

We regret to inform you that once an order has been placed, you will not be able to change or edit your order information (including billing and shipping details, change items, combine orders, or add items to an existing order). If you insist on changing or canceling your order, please contact our staff within ten days of your order confirmation.

7. Do you deliver to my address?

You can tell us your address before you place your order. We will check and confirm it for you.